Nordic Supply Tool as a Reliable Sales Channel for Refimex

- Comprehensive customer service is at the core of our operations at Refimex. Customer needs vary, and our job is to meet those needs with expertise, modern machining equipment, and specialized CAM knowledge—all the way to logistics management. Now, we also see the new Nordic Supply Tool platform as a reliable and modern addition to our service, says Mr. Kai-Pekka Tuomisto, Commercial Director responsible for customer relations at Refimex.

Making Service Procurement Easy for Customers

Refimex’s customer base consists of leading international companies in their respective fields. It is crucial that the company’s services are refined and designed as a seamless ensemble, making procurement as effortless as possible for customers.

- Continuous development and improving our production methods together with our customers are critically important. I see the Nordic Supply Tool as a perfect fit for our forward-thinking, modern approach. The platform adds value to the customer’s procurement processes through ease and reliability. We want to be part of the industry's digitalization and evolving technologies, Mr. Tuomisto emphasizes.

Precisely Meeting the Need

A key part of professionalism and expertise is recognizing the limits of one’s own capabilities. Refimex knows that its strengths lie in precision—not only in the final products but also in its service. The company is committed to adhering to agreed-upon operating models and schedules, viewing precision as a fundamental part of its values and professionalism.

- We believe that Nordic Supply Tool will direct quotation requests to us that match our expertise and production rhythm. Through this new platform, we can precisely offer the services we excel at—the ones that provide the greatest benefit to the customer. The customers will also undoubtedly benefit from the platform’s additional features, such as managing the entire procurement chain and non-disclosure agreements, Mr. Tuomisto explains.

Bringing Hidden Contacts to Light

Sales and new customer acquisitions are seen as crucial at Refimex. The Nordic Supply Tool opens a vast number of potential opportunities for new customer relationships—some of which the company might not even know to look for.

- A lot of product development work happens out of our sight, so we don’t always realize that our services could be valuable to certain customers. Nordic Supply Tool helps uncover these hidden opportunities and connects us with the right customers. I believe that with this new platform, we can take our expertise exactly where it is most needed, Mr. Tuomisto highlights.